Terms of Use and Privacy policy

eatn’act is a new generation fast-casual restaurant.


1. Company or eatnact.am:

  • Eatnact

2. Customer:

  • A person who registers a direct order or sign ups in the mobile app

3. Mobile app

  • Eatnact

4. Order

  • An order received by Customer via a mobile app.

5. Delivery person

  • A person who delivers Orders to Customers

6. Terms and Conditions

  • Terms and conditions of registering an order, submitting personal information, as well as Privacy Policy applicable to the website.

Privacy & Policyarrow

1.1 Personal information

  • Eatnact collects the below mentioned personal information when receiving an Order from signed Customers or from guests:
  • Customer's full name;
  • Email address;
  • Phone number;
  • Delivery address;
  • Payment information.

1.2 Methods of collecting personal information

  • Personal information is gathered whenever:
  • Customer makes an Order as a guest, without registration
  • Customer signs up for making an Order.
  • These methods consider that the Customer agrees to provide his/her personal information to the Company. The Company keeps Customer's personal information in a relevant database and constantly updates them whenever new data is provided.

1.3 Purpose of collecting personal information

  • Customer's personal information is collected in the Company's database for the following purposes:
  • To inform the Customers about the Order confirmation;
  • To contact the Customer for delivering the Order or in case of any issue related to the Order;
  • To implement marketing campaigns or send relevant messages to the Customers;
  • To improve the quality of service and to ensure smooth operation of the mobile app.

1.4 Transfer of personal information to third parties

  • The company has no right to provide Customers’ personal information to third parties. The company can only provide the delivery address and phone number to the Delivery person for properly delivering the order. The latter is obliged to keep personal data confidential and only to use for timely delivery. Exceptions are the cases defined by the legislation of the Republic of Armenia, as well as those parties who are directly involved in any process under the Terms, for example, banks, accounting companies, companies providing legal services, etc. The latter are not third parties, as they undertake to abide by these rules for the processing of personal data and to maintain their confidentiality, as the Company's employees.

1.5 Customer rights related to personal information collection and editing.

  • Customers have a right to view and edit his/her personal information in the Company’s database. If the Customer is registered in the mobile app, then the required changes of the personal information can be done by him/her in the relevant section of the mobile app. Alternatively, the Customer can notify the Company about the change by a call or sending a message. After receiving a message or a call the Company will edit required information as soon as possible. Customer also has a right to request the Company to delete the collected personal information, if he/she does not want to place orders or participate in marketing campaigns conducted by the Company in the future.

General terms of sales and deliveryarrow

2.1 Legal relations between the parties

  • As soon as the Company receives the Order, the Order is immediately transferred to the kitchen and delivered in a timely manner. If for any reason the delivery is not possible to organize, the Customer is immediately informed. The Company is responsible for the quality of Order and Delivery, in particular for delivery delays and other issues.

2.2 Online payment

  • In case of any issues connected to the online payment, Customers can contact the Company by a call (+374 43 328 228) or by an email to [email protected] .
  • The Company is not responsible for payment delays, cancellations or any other problems.

2.3 Complaints and Suggestions

  • In case of complaints, suggestions or other comments, the Customer can call +374 43 328 228 or send an email to [email protected].

2.4 Email, Messages and Spams

  • When the Customer provides his/her personal information, in particular the email address, he/she agrees to participate in marketing campaigns and receive emails about promotions and new offers. The Customer can opt out of receiving these emails by clicking the “Unsubscribe” button in the received email. In that case the only email that the Customer will receive from the Company will be Order confirmation.

2.5 Copyright protection

  • All information on the website and mobile app including, but not limited to, the website design, videos, texts, graphic images, logos, software, is the copyright of the Company, or they have the appropriate license or other legal basis to use them.
  • The above mentioned intellectual property objects are protected in accordance with the RA legislation.

Other termsarrow

  • The Company is not responsible for technical issues of the website or mobile app. The Customer can contact the Company in case of technical issues, which will be quickly resolved. Terms and conditions are also available in Armenian and Russian. The legislation of the RA is applicable to the legal issues that arose between the parties.
  • Disputes between the parties are settled by the Court of General Jurisdiction of the city of Yerevan. Terms and conditions can be updated at any time by posting on the website.
  • Subsequent use of the website by the Customer after the publication of the updated terms and conditions is considered a Customer consent to the amended version.